Medical insurance

Medical and health care, up to €3,500, including medical teleconsultations or video consultations

Transfer and repatriation of the insured person

Costs of recovery in hotel up to €1,500

Transfers for one family member should the insured person be hospitalised

Recovery in the hotel up to €1,500

Reimbursement of holidays not taken up to €500

IMPORTANT: this insurance goes into effect the moment the guest has checked into the hotel, not before

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Health and hygiene protocols

Hotel Nouvel

Hotel Nouvel

Protocols in our facilities

  • All facilities are disinfected daily
  • All facilities are disinfected with ozone daily
  • You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
  • Protective screens in customer service areas
  • The lifts can only be used by one person at a time or at most by 2 people who share the same room
  • Room keys will be disinfected before handing them over
  • Rugs have been removed from all rooms
  • Towels and bed linen are washed at high temperature
  • Sanitiser, gloves and masks available to all guests
  • TV remote control and telephone are sterilised daily in all rooms
  • Remote controls are wrapped in plastic that will be changed regularly
  • Open or foot-operated waste bins lined with a bag
  • Vent filters are cleaned regularly
  • Rooms will not be occupied for 24 hours after their last occupant has departed
Hotel Nouvel

Protocols for guests

  • They will find hand sanitiser in the common areas
  • POS systems will be disinfected regularly
  • Guest’s shoes and luggage will be disinfected at the hotel entrance
  • Temperature checks at the entrance to our facilities
Hotel Nouvel

Protocols for our employees

  • All members of staff know the new health and safety measures
  • The staff will have their temperature taken daily
  • Staff uniforms are washed and disinfected daily
  • Co-workers must stay at least 1.5 metres apart
  • Daily control of the state of health of all employees
  • Reception staff will disinfect the counter every time they finish attending a client
Hotel Nouvel

Catering protocols

  • We will leave an empty table between diners to guarantee the safety distance
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